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  1. CareSignal Support
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General

Chat Center

  • Common Chat Center Questions

Provider Directory

  • Contacts
  • Tags
  • Referral Contacts

Interventions

  • Programs Overview
  • Edit / Manage Program Settings
  • Export Data
  • Edit Alerts Thresholds
  • Edit Triaging Thresholds

Alerts

  • Resolved Alerts
  • Snoozed Alerts
  • Alerts Overview

Patients

  • Engaged Patients
  • Less-Engaged Patients
  • Patient Information
  • Event Notes
  • Paused Patients
  • Archived Patients
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Dashboard

  • After Hours Program Setting
  • Patient Views
  • Dashboard Overview
  • Manage Users
  • Getting Around the Platform

Product Release Notes

  • Release Notes: April 2025
  • Release Notes: March 2025
  • Release Notes: February 2025
  • Release Notes: January 2025
  • Release Notes: August - December 2024
  • Release Notes: July 2024
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Announcements

  • [RESOLVED] Patient Program Data PDF Export Issue
  • [RESOLVED @ 10AM CDT] Patient call & message outage
  • [COMPLETED 9/25 @ 11:30PM] Upcoming Migration Downtime: 9/25 7PM - 12AM CDT
  • [RESOLVED] Twilio Outbound & Inbound Call Issue
  • [Resolved] AT&T Nationwide Outage
  • [RESOLVED] API Gateway Outage (Enrollment services affected)
See all 15 articles
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