General

Chat Center

• Common Chat Center Questions

Provider Directory

• Contacts
• Tags
• Referral Contacts

Interventions

• Programs Overview
• Edit / Manage Program Settings
• Export Data
• Edit Alerts Thresholds
• Edit Triaging Thresholds

Alerts

• Resolved Alerts
• Snoozed Alerts
• Alerts Overview

Patients

• Engaged Patients
• Less-Engaged Patients
• Patient Information
• Event Notes
• Paused Patients
• Archived Patients

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Dashboard

• After Hours Program Setting
• Patient Views
• Dashboard Overview
• Manage Users
• Getting Around the Platform

Product Release Notes

• Release Notes: April 2025
• Release Notes: March 2025
• Release Notes: February 2025
• Release Notes: January 2025
• Release Notes: August - December 2024
• Release Notes: July 2024

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Announcements

• [RESOLVED] Patient Program Data PDF Export Issue
• [RESOLVED @ 10AM CDT] Patient call & message outage
• [COMPLETED 9/25 @ 11:30PM] Upcoming Migration Downtime: 9/25 7PM - 12AM CDT
• [RESOLVED] Twilio Outbound & Inbound Call Issue
• [Resolved] AT&T Nationwide Outage
• [RESOLVED] API Gateway Outage (Enrollment services affected)

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