Interested in learning more about any of the items described below? Don't hesitate to reach out to your Account Manager for more information! Have a feature request or idea for improvement? Share it in our Ideas portal! (If you need an account, reach out to your Account Manager.)
New Features
- Added additional programs powered by our LBAI product: Mental Health, Medication Management, Activities of Daily Living, Healthy Literacy, Financial Barriers, Chronic Care Management, and Lifestyle Modification.
Improvements
Added ability to pin up to three different push message templates, this allows users to quickly find the push messages they often use without having to filter for them. Users can pin from either the bulk or patient push message screen or go to their user profile and find the Pinned Templates screen.
- Re-ordered the questions in our patient quality survey so that the NPS and care satisfaction questions (if enabled) come first.
- Added a new Supplies Follow-Up Message configuration flag to our Diabetes program. When a Diabetes checkup session asks the patient if they have enough supplies and they respond "No", the system previously triggered an alert immediately. When this new flag is enabled, the program instead sends a follow-up message: "Remember, you can contact your pharmacy for refill requests. If you still need assistance, reply YES." The alert is only triggered if the patient responds "Yes" to that follow-up; otherwise the session ends with no alert.
Added an additional alert to our Post Discharge program when a patient indicates an issue with refilling their medication.
Previously, when a patient reported trouble receiving/taking their medications, the medication issue was only surfaced as part of the closing issues alert at the end of the session — and only if they also triggered additional issues (e.g., pressing 1 or 3 on the follow-up instructions question). A "yes" to medication trouble alone wouldn't generate an alert until the full session completed. This update adds an immediate alert the moment a patient responds "yes" (text) or presses 1 (call) to the medications question. The closing alert at session end still fires as before, so duplicate alerts are possible by design, but we view this as a fair tradeoff for this important question.
Updated the CareSignal triaging capability (i.e., the functionality that categorizes a patient as low, medium, or high risk) to reduce instances where the appearance of alerts would feel delayed.
- Improved the loading speed of chats throughout the CareSignal dashboard.
Added rate limiting to our password reset endpoint as part of ongoing security improvements.
Updated the CareSignal dashboard loading indicator to call out why loading of patients might be taking longer than expected (typically this is due to a large number of patients in the patient view a user is loading).