This issue has now been resolved!
Hello,
Our third-party vendor that we use for calling is currently experiencing an outage, which is being tracked here: https://status.twilio.com/incidents/5b8wmb5djj4g
We have confirmed that this issue is affecting our enrollment calls, but do not believe that it is affecting our CareSignal program phone calls. We will aim to update this article as the Twilio ticket gets updated.
We apologize for any inconvenience that this has caused and appreciate your patience as Twilio works to resolve this issue.
Thank you,
CareSignal Engineering