Edit / Manage Program Settings

After prescribing a program, many of the settings may be adjusted and tailored to your patient’s needs or your own workflow.

Why It's Important

Managing programs allows you to adjust programs based on patient preferences to enhance engagement. There are many reasons a patient may want to update their program settings including:

• They wake up at a different time and the program no longer fits into their schedule
• They would like to get messages in a different language
• They would prefer to get their reminder every day instead of based on a smart schedule

Managing programs allows you to adjust programs based on your knowledge of the patient. If a patient needs higher or lower alert thresholds, you can adjust those thresholds on a patient-by-patient basis by editing their prescription.

How to Access

You can manage patient-level prescription settings from the Patient Details page

If you are an administrator for your account, you may change account-level prescription settings to standardizing them across your entire organization

How to Use

To update or remove a program

1. Open the Patient Details page of the patient with the program you want to edit
2. Click on the Program you want to edit
3. Click on “Manage Prescription”
4. Edit Program Settings
5. Click Update Settings
6. Click Remove to immediately end the prescription
   • Patients will stop receiving messages
   • You may re-prescribe the program at a later date
   • If you want to simply pause service. Click “Pause patient” instead of removing/canceling the prescription.

To change a program’s thresholds for an individual patient:

1. Open the Patient Details page of the patient with the program you want to edit
2. Click on the Program you want to edit
3. Click on “Manage Prescription”
4. Edit Threshold Settings
5. Click Update Thresholds