Interested in learning more about any of the items described below? Don't hesitate to reach out to your Account Manager for more information!
General
- Updated our system so that when a patient opts out of a CareSignal program, their CareSignal program prescription is also canceled.
- Before: When a patient opts out of a program, the system does not cancel the program prescription. This is why you continue to see sessions in the "All Responses" section of the patient details page. The patient is not receiving a phone call or text message, but the display makes it seem like they are.
- Now: When a patient opts out of a program, the system will cancel the program prescription. The patient's details page will show that the prescription has been removed and will move the program into the "Past Programs" section after two weeks. Additionally, since no new sessions will be scheduled, the "All Responses" section will be more accurate.
- Our goal with this change is to ensure the dashboard reflects the current behavior when a patient opts out -- i.e., that they have stopped receiving their program messages.
- Fixed an issue where patients with multiple CareSignal program schedules for a single program with different provider contacts (one active & the rest inactive) could still filter under the provider contact from an inactive program schedule if that schedule was created first. This resolves an issue where incorrect patients would show up in certain patient views.
- Improved the "Whose Currently Viewing A Patient" feature to be more performant and secure.
Lightbeam Integration
- Added support for our Post Discharge program use case to the Cohort Builder module.
Program Updates
Social Determinants of Health (SDoH)
- Turned off the patient quality survey for for patients newly enrolled into this program. The questions asked in the survey don't work well with the questions being asked as part of this program.
Asthma Yellow Zone
- Fixed an issue that was preventing users from editing Asthma Yellow Zone prescriptions in the CareSignal dashboard.
Enrollment
- Updated our Text-Based Enrollment capability to better support chronic condition follow-on programs more granularly, which will allow us to offer this capability to more of our partners and their enrollment campaigns.