Patients that have triggered alerts or that have a High-Risk or Medium-Risk triage status may be resolved by a user on CareSignal. Resolving a patient resolves all of the patient’s open alerts and changes their triage status to Low-Risk. Resolving a patient signifies that the issues that caused the patient to be High-Risk or Medium-Risk have been addressed by the user.
Why It's Important
Resolving patients lets you quickly address alerts related to the patient and resets the triaging algorithms. After you’ve successfully outreached to a patient and resolved their issue, marking a patient as resolved will change a patient’s triage status to Low-Risk. Less-Engaged, Unconsented, or Revoked engagement statuses are not affected by resolution. Resolution focuses on triage statuses due to triggered alerts or specific programs.
How to Access
You can resolve patients from the Dashboard
You can Resolve patients from their Patient Detail page
How to Use
- Reason for Resolving
- Made Adjustment to Care Plan
- Made Appointment
- Patient is OK
- Patient is Hospitalized
- Other
- Additional Note
- Confirm Resolve
If you have outreached to a patient but are unsure if their needs have been addressed, you may choose to snooze the patient instead of resolving them. You may also choose to resolve specific alerts instead of resolving the patient.