Engaged Patients

High-risk, Medium-Risk, and Low-Risk patient triage statuses are based on the last two weeks of a patient’s self-reported data. All patients that meet the High-Risk or Medium-Risk reporting thresholds for their program, regardless of their Less-Engaged, Unconsented, or Opted-Out engagement status, are included in this category.

Patients that would be considered Low-Risk, but that also have a Less-Engaged, Unconsented, or Opted-Out engagement status will be in the Less-Engaged Patients category.

Why It's Important

The High-Risk/Medium-Risk/Low-Risk triaging system allows you to quickly review which patients need your program first. Each program has different triaging rules designed by practicing providers for the condition the program addresses.

How to Access

A tab dedicated to Engaged Patients is accessible from the Dashboard

A patient’s color and intervention colors are always accessible from a patient’s Patient Detail page.

How to Use

If your organization has created a Standard Operating Procedure (SOP) with CareSignal or if your organization has an existing SOP related to CareSignal or the condition the CareSignal program is collecting data for, refer to those guidelines. Generally, it is good to outreach patients as follows:

• High-Risk - Outreach within one week
• Medium-Risk - Outreach within two weeks
• Low-Risk - Outreach at your discretion

If a patient has alerts, the best practice is to address their alerts within 24 hours.

When a patient is triaged you can usually see the triage status or reason why they were triaged as that category, next to their program.