An account on Epharmix generally belongs to a single organization. Each account may have several users (see "User" below) and patients associated to it.
A patient that has responded to an Epharmix message in the last 30 days.
Admin Users have the ability to add/remove General Users and Researcher Users. Admin Users can access Clinical Trials.
A piece of alert, usually triggered by patient reaching certain steps in the pseudocode, can be sent to the provider contact via various methods, if at all
Phone number to call patients when they have triggered an alert. The Bridge may be used to Track Time automatically and can mask the phone number users are calling from.
On Epharmix, this usually refers to an automated call. Generally, this refers to the act of Epharmix calling a patient prescribed an intervention.
An entry in the logs of provider-patient communications, this refers to the communication between provider & patient, not the automated communication between Epharmix and the patient.
A section of Epharmix available to Admin and Researcher Users to help researchers randomize patients for specific interventions.
The homepage of your Epharmix account. You can navigate to the major components of the platform from your Epharmix dashboard. It displays a list of patients automatically triaged by Epharmix. Reach out to red first, then yellow.
The name the patient sees or hears over the course of their intervention.
Patients that are responding to their messages. They are sorted into Red, Yellow, and Green statuses.
General Users have the ability to use day-to-day functions of Epharmix such as add patients, prescribe interventions, or address alerts. They cannot add other users or access Clinical Trials.
Status color for low-risk patients with no self-reported issues on Epharmix.
A specific Epharmix intervention, such as EpxCOPD. Interventions send pre-written, evidence-based messages to patients. Each intervention has it's own triaging protocol to generate alerts and reports for providers.
Interactive Voice Response is generally used in phone calls that allows callers to interact with an automated phone system by voice or keypad.
List of all Talks for any given month.
A custom tag assigned to patients. These tags are generally used to help Users organize their patients. A Patient Tag could be anything such as: "Afternoon Calls Only", "Blue Cross Blue Shield", "Rural", etc.
A way to organize an account's patients by Provider Contact, Intervention, or Patient Tag.
Consist of the patient, provider contact, and intervention.
Provider Contacts receive Alerts and Reports from Epharmix. They are selected when patients are prescribed Epharmix interventions. Provider Contacts have Office Hours, Alert & Reporting Preferences. Provider Contacts also include patient-facing name which may differ from the name of the user that manages that Provider Contact.
A diagram/directive describing a question tree, used in designing/describing an intervention and its scheduling
Status color for high-risk patients with self-reported issues that should be addressed within 24 hours, no later than 72 hours.
An optional, periodic email sent to Provider Contacts. This email gives a triaged summary of Red, Yellow, and Green patients for the period.
These users have access to "Clinical Trials" and can add patient demographic information to patients.
Patients that have replied STOP to one or more of their interventions. Patients will appear under "Revoked" if they have at least one revoked intervention. It is best practice to call the patient and ask them to reply UNSTOP to the revoked intervention. If the patient would like to end the intervention, click "Edit Prescription" to remove the prescription.
A group of messages that will be sent to the patient.
Short Message Service is generally used to send standard, text-only, text message. No media like images or audio, are sent using SMS.
Alerts or patients that have been addressed by the Epharmix user, but are not ready to resolve. For example: a care manager, Jamie, is only getting her patient’s voicemail. Jamie snoozes that patient until tomorrow. The patient will be hidden until the snooze ends tomorrow. If a snoozed patient triggers an alert before their snooze ends, the snooze will be cancelled and the patient will be visible again with their new alert.
On Epharmix, a Talk is recorded when the Patient calls their intervention back and connects to the Provider Contact. A Talk may be recorded when the Provider Contact calls the Patient via the bridge number.
Length of time the call, or talk, lasted (see talk)
Usually automated SMS using a computer program
Patients who have either removed themselves from the program (red) or not yet given their consent to start (purple).
Patients at risk of stopping the intervention. They have dropped below 30% engagement rate.
Each user is identified by a unique email address and belongs to a specific account
A feature for Provider Contacts that allows Alerts and Reports to be re-routed to another Provider Contact on the site while enabled.
Patients will rarely encounter “Epharmix” when they get messages. Instead, messages from Epharmix will appear to come from the provider or organization of your choosing.
Status color for medium-risk patients with self-reported issues that should be addressed within one week.