An account on CareSignal generally belongs to a single organization. Each account may have several users (see "User" below) and patients associated with it.
A patient that has responded to a CareSignal message in the last 30 days.
Admin Users have the ability to add/remove General Users and Researcher Users. Admin Users can access Clinical Trials.
A notification to the user based on actionable, self-reported patient data. Alerts are triggered by a program.
On CareSignal, this usually refers to an automated call by a program to a patient.
A section of CareSignal available to Admin and Researcher Users to help researchers randomize patients for specific programs.
The homepage of your CareSignal account. You can navigate to the major components of the platform from your CareSignal dashboard. It displays a list of patients automatically triaged by CareSignal.
The name the patient sees or hears over the course of their program.
Patients that are responding to their messages. They are sorted into Red, Yellow, and Green statuses.
General Users have the ability to use day-to-day functions of CareSignal such as add patients, prescribe programs, or address alerts. They cannot add other users or access Clinical Trials.
Patients with self-reported issues that should be addressed within 24 hours, no later than 72 hours.
Interactive Voice Response is generally used in phone calls that allows callers to interact with an automated phone system by voice or keypad.
List of all Talks for any given month.
Patients with no self-reported issues on CareSignal.
Patients with self-reported issues that should be addressed within one week.
A custom tag assigned to patients. These tags are generally used to help Users organize their patients. A Patient Tag could be anything such as: "Afternoon Calls Only", "Blue Cross Blue Shield", "Rural", etc.
A way to organize an account's patients by Provider Contact, program, or Patient Tag.
Consist of the patient, provider contact, and program.
A specific CareSignal program, such as COPD. Programs send pre-written, evidence-based messages and automated calls to patients. Each program has its own triaging protocol to generate alerts and reports for providers.
Provider Contacts receive Alerts and Reports from CareSignal. They are selected when patients are prescribed CareSignal programs. Provider Contacts have Office Hours, Alert & Reporting Preferences. Provider Contacts also include patient-facing name which may differ from the name of the user that manages that Provider Contact.
A diagram/directive describing a question tree, used in designing/describing an program and its scheduling
An optional, periodic email sent to Provider Contacts. This email gives a triaged summary of High-Risk, Medium-Risk, and Low-Risk patients for the period.
These users have access to "Clinical Trials" and can add patient demographic information to patients.
Patients that have replied STOP to one or more of their programs. Patients will appear under "Revoked" if they have at least one revoked program. It is best practice to call the patient and ask them to reply UNSTOP to the revoked program. If the patient would like to end the program, click "Edit Prescription" to remove the prescription.
A group of messages that will be sent to the patient.
Short Message Service is generally used to send standard, text-only, text message. No media like images or audio, are sent using SMS.
Alerts or patients that have been addressed by the CareSignal user, but are not ready to resolve. For example: a care manager, Jamie, is only getting her patient’s voicemail. Jamie snoozes that patient until tomorrow. The patient will be hidden until the snooze ends tomorrow. If a snoozed patient triggers an alert before their snooze ends, the snooze will be cancelled and the patient will be visible again with their new alert.
Usually automated SMS using a computer program
Patients who have either removed themselves from the program (red) or not yet given their consent to start (purple).
Patients at risk of stopping the program. They have dropped below 30% engagement rate.
Each user is identified by a unique email address and belongs to a specific account
A feature for Provider Contacts that allows Alerts and Reports to be re-routed to another Provider Contact on the site while enabled.
Patients will rarely encounter “CareSignal” when they get messages. Instead, messages from CareSignal will appear to come from the provider or organization of your choosing.